Terms & Conditions - PrepMyPickle

By placing an order with PrepMyPickle, you agree to the terms and conditions stated herein.
PrepMyPickle reserves the right to modify these terms at any time without prior notice.
All services are available in Telangana & Andhrapradesh, unless stated otherwise.
By using our services, you confirm that you are at least 18 years old or have parental consent to place the order.

PrepMyPickle offers custom pickle preparation services, where customers either:
- Send their own ingredients.
- Order ingredients from external vendors (e.g., Blinkit, BigBasket) and share the order details with us.
- Select bundled ingredient packs from PrepMyPickle.
We only charge a preparation fee and do not add a margin on ingredient costs.

Customers can choose to:
- Send their own ingredients or order from external vendors.
- Opt for PrepMyPickle’s bundled ingredients, which are carefully sourced and verified for quality.
For external vendor orders, customers are responsible for:
- Placing the order directly with the vendor.
- Sharing the order details (screenshot/invoice) with PrepMyPickle over WhatsApp.
PrepMyPickle is not responsible for any issues with external vendor ingredients (e.g., incorrect items, delays, or quality concerns).

Customers must pay the preparation fee in full before PrepMyPickle begins processing the order.
We accept payments through:
- UPI, bank transfer, and credit/debit cards.
Customers paying via credit or debit cards are responsible for any additional charges or transaction fees imposed by the payment gateway or financial institution.
Payments are considered successful only upon receiving confirmation from the payment gateway.
Orders will not be processed until full payment is confirmed.

Orders are processed only after:
- External vendor orders are confirmed by the customer.
- PrepMyPickle receives the preparation fee payment.
Processing time:
- Standard orders: 1-3 business days.
- Larger or complex orders may take longer, based on quantity and complexity.
Delivery options:
- Customers can opt for home delivery (with additional delivery charges) or self-pickup from our cloud kitchen.
Delivery timelines depend on the delivery partner’s policies. PrepMyPickle is not responsible for third-party delays.

Cancellations are NOT allowed once the preparation process has started.
If the customer cancels the order before the preparation starts, they are eligible for a full refund.
For external vendor orders, PrepMyPickle is not responsible for cancellations, refunds, or disputes with the vendor.
PrepMyPickle does not offer refunds for:
- Partially prepared or completed orders.
- Issues related to external vendor products.
Refunds, if applicable, will be processed within 7-10 business days.

PrepMyPickle guarantees that all pickles are prepared using exactly the ingredients specified by the customer.
For bundled packs, we use only:
- Top 5 oil brands in the market.
- Chilli powder prepared in-house using carefully sourced chillies.
- Fresh ginger garlic paste made from quality ingredients.
We prioritize trust and transparency. To ensure authenticity:
- Customers can verify the oil and spices used by referring to the detailed guide on our website.
- We provide clear labeling and documentation with the pickle package.

All pickles are prepared in a clean, food-grade environment using hygienic practices.
Our team follows strict sanitation protocols and uses separate utensils and equipment for each order to prevent cross-contamination.
We discard any leftover oil after frying and do not reuse it across different orders.
Pickles are packed in food-grade pouches with a zip-lock for safe storage and freshness.

Customers are responsible for:
- Placing accurate orders with external vendors.
- Sharing correct order details with PrepMyPickle.
- Verifying the order upon delivery.
PrepMyPickle is not liable for:
- Issues with external vendor orders.
- Incorrect or incomplete delivery addresses provided by the customer.

In case of any dispute, customers are encouraged to contact PrepMyPickle support to seek a resolution.
If the dispute is unresolved, it will be governed by the laws of Telangana, India.
All disputes will be subject to the jurisdiction of Hyderabad courts.

PrepMyPickle respects your privacy and protects your personal information.
We only collect essential information (name, contact, and address) to process your order.
We do not share or sell customer information to third parties.
Payment details are processed securely through the payment gateway.